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“Great vision without great people is irrelevant.”

 Jim Collins, Good to Great

Customer Success Manager.

Business Description:

MedSpoke is a high-growth B2C & B2B SaaS company and we are building the team that will help accelerate revenues, scale the business and create sustainable customer value. We are a key enabler of medical credentialing, helping physicians and nurses get into their jobs quicker. MedSpoke is a true technology startup, it’s not for the corporate culture and you should only apply if you are ready to live a true startup life.


Reporting Relationships:

This role reports to the Director of Customer Success and will have significant collaboration with the Sales, Business Development and Marketing teams. The role is based in our Downtown San Antonio HQ, located in the heart of the San Antonio tech district in Geekdom. 


POSITION SUMMARY: 
The Customer Success Manager (CSM) is responsible for targeting opportunities, expanding the current customer relationships, and making it easy to do business for the assigned customers. We expect that you will contribute to the evolution and growth of the company – be able to demonstrate specific skills, comprehend the role’s expectations, build work plans and account development mechanics that focus on the customer and value creation for the business. The ultimate measures for this position include expanded relationships and revenue growth. 

DUTIES AND RESPONSIBILITIES:
  • Develop Account Coverage Plans
  • Grow revenue through new opportunities with assigned customers
  • Proven ability to development long term account relationships throughout the customer’s organization
  • Responsible for developing your professional business acumen and account development – account management skills, product competencies and industry trends
  • Be able to communicate expert opinions on behalf of company products and offer possible solutions to meet the needs as described by customers
  • Ability to lead discussions and review ROIs/TCO metrics
  • Earn the right for more business


QUALIFICATIONS: 

The requirements listed below are representative of the knowledge skill, and/or ability required.
  1. Maniacal focus on outcomes and results; able to identify goals and priorities and resolve issues in initial stages – keen sense of urgency
  2. Demonstrated ability to work independently and in a close team environment, self starter who can motivate others
  3. Possess exceptional communication/interpersonal, analytical and problem solving skills
  4. Proficient computer skills such as Excel, PowerPoint and Word
  5. Effective Time Management skills
  6. Accountable for your work and outcomes


EDUCATION and EXPERIENCE REQUIREMENTS:
  • Minimum 1-3 year customer facing work experience
  • Demonstrated and documented new account sales – plan and execution
  • Experiences related to technology – services marketplace
  • Demonstrated account discipline, analytical and critical thinking